At DIGITAL NAKAL, we provide digital documentation and application-based services. Since our services involve digital processing of information rather than the sale of physical goods, our Return & Refund Policy is outlined below.

1. Nature of Services

All services offered on this website — including Digital Nakal application submission, document processing, and PDF generation — are digital services. Once an application fee or document fee is paid and processing has begun, the service is considered rendered.

2. Refund Eligibility

Refunds may be considered only under the following circumstances:

• Duplicate Payment: If you were charged more than once for the same application/document due to a technical error.
• Payment Deducted, Service Not Initiated: If payment was successfully deducted from your account but your application/document request was not received or processed on our system.
• Technical Failure: If a verified technical error on our end prevented delivery of the requested digital document after successful payment.

3. Non-Refundable Cases

• Once an application has been successfully submitted and processing/document generation has started, the service fee is non-refundable.
• Refunds will not be provided for rejection or delay caused by incorrect or incomplete information submitted by the user.
• Refunds will not be provided if the requested document/record is unavailable due to reasons beyond our control (e.g., unavailability of official records with the concerned department).
• Change of mind after successful submission of an application does not qualify for a refund.

4. How to Request a Refund

To request a refund, please contact us within 7 days of the transaction with the following details:

• Registered name and mobile number
• Transaction ID / payment reference number
• Date of payment and reason for refund request

Send your request via email or WhatsApp to the contact details listed below.

5. Refund Processing Time

Approved refunds will be processed back to the original payment method within 7-10 business days, subject to processing timelines of the payment gateway (Razorpay) and the respective bank.

6. Cancellation Policy

Applications may be cancelled only before processing has begun. Once submitted for processing, cancellation requests cannot be guaranteed.

7. Contact Us

For any refund, cancellation, or payment-related queries, please reach out to us:

+91 9708123967
vatsrajk51@gmail.com
WhatsApp: +91 9708123967